Terms
Pricing/VAT
All of the prices shown on our web site are in UK Pounds Sterling (£) and are exclusive of VAT. VAT at 20% will be added at the checkout. Unless otherwise agreed all payments are to be made in full prior to shipment. All payments made must be in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not your currency, the amount you actually pay will be dependant upon the exchange rate at the time your transaction is processed.
Delivery/Shipping
We aim to process and dispatch all orders within 2 working days. Shipping costs will be calculated on the total value of your order and then applied at the checkout. Free shipping is available on orders over £75. For all orders under £75 there is a shipping charge of £9.95. We will notify you when your order has been dispatched, and if goods cannot be dispatched within a reasonable time we will email you to advise you of this and offer the choice of continuing, cancelling or part-shipping the order. We will use all reasonable endeavours to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us. Any damages should be advised to us within 24 hours of receipt.
Returns/Refunds/Exchange/Restocking Fee
In the unlikely event that the goods you receive are damaged or faulty we will issue you with a replacement product.
If the items you are returning are not faulty or damaged they will be subject to a restocking fee of 20% of the product purchase price to cover administrative costs and fees. You must return them to us (at your cost) in their original condition and in their original packaging, within 7 days of receipt, to receive a replacement product or a refund. You will need to notify us first to receive a returns number. Please contact us stating your name, address, order number and reason for return/exchange. You will be issued with a returns number which must be clearly marked on the returned package. Items returned without this number will not be accepted. We will aim to respond to your order return/exchange request within 24 hours. Refunds will be made within 30 days of return of the items. Shipping costs are non-refundable.
Security
Security is of the utmost importance to us. All transactions that take place through this website are processed securely via the GlobeCharge and SagePay payment processing services. All data is protected using the most advanced methods available and we do not store financial information like credit card numbers or personal information on this site.
General
All brand names and trademarks are the properties of their respective holders and are referred to for descriptive purposes only. Any dispute or claim which cannot be settled amicably shall be referred to arbitration. These conditions and all agreements shall be governed by English law.
Company Information
BSLH Catering Equipment is a trading name of Cleaner Systems Ltd, which is registered in England & Wales (no.5163873) at 50 Richmond Road, Solihull, West Midlands, B92 7RP
VAT Number 842 5958 95
Privacy
BSLH Catering Equipment understands the value of privacy, and will only use the information you give us to process your order and provide a quick and convenient service to you in the future. We will only use the information we collect about you lawfully in accordance with the data protection act 1988, and we will not disclose your information to any third party. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser to help identify you and to keep track of your shopping cart. If you have any questions or comments about our privacy policy, please contact us.
All of the prices shown on our web site are in UK Pounds Sterling (£) and are exclusive of VAT. VAT at 20% will be added at the checkout. Unless otherwise agreed all payments are to be made in full prior to shipment. All payments made must be in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not your currency, the amount you actually pay will be dependant upon the exchange rate at the time your transaction is processed.
Delivery/Shipping
We aim to process and dispatch all orders within 2 working days. Shipping costs will be calculated on the total value of your order and then applied at the checkout. Free shipping is available on orders over £75. For all orders under £75 there is a shipping charge of £9.95. We will notify you when your order has been dispatched, and if goods cannot be dispatched within a reasonable time we will email you to advise you of this and offer the choice of continuing, cancelling or part-shipping the order. We will use all reasonable endeavours to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us. Any damages should be advised to us within 24 hours of receipt.
Returns/Refunds/Exchange/Restocking Fee
In the unlikely event that the goods you receive are damaged or faulty we will issue you with a replacement product.
If the items you are returning are not faulty or damaged they will be subject to a restocking fee of 20% of the product purchase price to cover administrative costs and fees. You must return them to us (at your cost) in their original condition and in their original packaging, within 7 days of receipt, to receive a replacement product or a refund. You will need to notify us first to receive a returns number. Please contact us stating your name, address, order number and reason for return/exchange. You will be issued with a returns number which must be clearly marked on the returned package. Items returned without this number will not be accepted. We will aim to respond to your order return/exchange request within 24 hours. Refunds will be made within 30 days of return of the items. Shipping costs are non-refundable.
Security
Security is of the utmost importance to us. All transactions that take place through this website are processed securely via the GlobeCharge and SagePay payment processing services. All data is protected using the most advanced methods available and we do not store financial information like credit card numbers or personal information on this site.
General
All brand names and trademarks are the properties of their respective holders and are referred to for descriptive purposes only. Any dispute or claim which cannot be settled amicably shall be referred to arbitration. These conditions and all agreements shall be governed by English law.
Company Information
BSLH Catering Equipment is a trading name of Cleaner Systems Ltd, which is registered in England & Wales (no.5163873) at 50 Richmond Road, Solihull, West Midlands, B92 7RP
VAT Number 842 5958 95
Privacy
BSLH Catering Equipment understands the value of privacy, and will only use the information you give us to process your order and provide a quick and convenient service to you in the future. We will only use the information we collect about you lawfully in accordance with the data protection act 1988, and we will not disclose your information to any third party. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser to help identify you and to keep track of your shopping cart. If you have any questions or comments about our privacy policy, please contact us.
